BusCharter.com.au and Transporters.io

BusCharter.com.au operates as an online transport management company across Australia, providing services including minibus hire with drivers and full-size coach hire. The company operates multiple websites and required an easy-to-use online booking system capable of accepting bookings from all platforms.

During 2016 the company faced significant challenges including data security concerns and booking system inefficiencies. Despite previous investments in their software solution, management determined their provider was not meeting their needs.

The problem

• Data security
• Booking system inefficiencies
• Poor quality customer service

The solution

The management team selected Transporters.io after consulting with multiple transport management software providers. Key advantages included:

“The flexibility of the Transporters system to be installed as a plugin on WordPress. Our previous system required us to use the software company's own website CMS, which was very restrictive.”

The company emphasised that continuous upgrades and improvements were essential for maintaining market competitiveness. Following the transition, they reported increased website conversion rates and an easier-to-use booking system. Management highlighted that "the biggest bonus is the security of their data and the professionalism of the Transporters.io team."