New integration to help you collect and manage reviews
ReviewsTap integration helps you collect Google and Facebook reviews automatically from new bookings.
Transporters.io has announced a new integration partnership with ReviewsTap, available across all user plans.
ReviewsTap is a review management platform that assists small businesses in collecting and managing reviews across public platforms including Google Business listings and Facebook Pages.
The platform emphasises review management's importance in online strategy. According to the announcement, managing your reviews effectively can result in an 18% uplift in sales.
How it works together
When integrated with Transporters.io, the system automatically sends rating requests to new customers. The workflow differs based on customer feedback:
- Positive ratings — customers are prompted to leave positive reviews
- Neutral or negative ratings — customers are asked for private comments to address issues and ensure resolution
The integration aims to help transportation businesses systematise customer feedback collection and reputation management through automated workflows.